pointsbets-au.com is an independent informational website about PointsBet and sports betting in Australia. If you have a question about our articles, spotted an error, need help navigating the site, or want to raise a privacy concern, this page explains how to reach us and what to expect in response.
Please read the sections below before writing. Including the right details helps us reply faster and route your message to the correct topic. We aim to answer editorial and site-related enquiries within a few business days, though response times may vary during busy periods.
The primary contact channel for this guide is email:
Use this address for content corrections, broken links, accessibility feedback, privacy requests, and general questions about pointsbets-au.com. We monitor the inbox during standard business hours and review messages in the order received.
We do not offer live chat or telephone support on this website. Those channels belong to the wagering operator and are available through the official PointsBet platform for account holders who need help with bets, verification, or withdrawals.
Before You Write
A clear subject line speeds up handling. Examples include "Article correction — login section", "Privacy data request", or "Broken link on about page". In the message body, state the page URL where you found the issue, describe what you expected versus what you saw, and attach a screenshot only if it genuinely clarifies the problem.
If you are reporting outdated information — for example, a feature no longer available on the operator's app — mention where you read the current detail (official help centre, app version, or public announcement) so our editors can verify before updating the guide.
Do not send passwords, full payment card numbers, or copies of government ID through email. We will never ask for those details to answer an editorial enquiry.
Common Topics and Where to Get Help
Many messages we receive relate to PointsBet account functions rather than this website. The table below clarifies boundaries so you contact the right party.
PointsBet login or password reset. Account access is managed solely on the operator's official website or mobile app. Use their forgot-password flow or in-app support. We cannot reset credentials or view your betting history.
Deposits, withdrawals, and verification. Payment processing and identity checks are handled by the licensed bookmaker under its own terms. Contact operator support with your registered email and any reference numbers they provide. We do not process funds.
Promotions and bonus eligibility. Offer terms change frequently and may differ by state or account status. Read current promotion rules on the official platform. Our reviews describe product features in general terms and may not reflect the latest offer available to you.
Responsible gambling tools. Deposit limits, timeouts, and self-exclusion are configured inside your betting account or through operator support. For independent counselling, see our responsible gambling page for Australian helplines.
Questions about this guide. Editorial scope, factual corrections, privacy, and site functionality — email us at the address above. We welcome constructive feedback from Australian readers who use our content to compare sportsbook options.
Privacy
Information you send by email is used to respond to your enquiry and, where relevant, improve site content. We do not add casual correspondents to marketing lists. For full details on collection, cookies, retention, and your rights under Australian privacy law, read our privacy policy.
If your message contains personal data you no longer wish us to retain after the matter is closed, say so explicitly and we will delete correspondence where no legal retention obligation applies.